![]() Select the device that has a problem → select the issue.To initiate a consultation with a specialist from the app: If you need assistance, you can chat or email an Apple specialist through the Apple Support website or the Apple Support app. Most can be addressed by Resources found on. Not all concerns require a visit to Apple’s Genius Bar. What can you do other than a Genius Bar appointment? You’ll see your Upcoming Service Provider Appointment.Enter the Case ID and the last name associated with your Apple ID.Under Enter Case ID → click Enter Case ID. Go to your iCloud mail and look for Apple Support’s mail with the subject Carry-in Appointment Confirmation.If you did it online, you can view your reservation and make changes by doing the following: Just open the app and look for Upcoming Reservation. Now, if you make a schedule through the app, you should be able to see your upcoming appointment on your Apple Support app. If you have already fixed the issue or have a problem with your schedule, you can always reschedule or cancel your reservation. How to reschedule or cancel your Apple Genius Bar reservation ![]() You can also visit the store’s website and open its location in Maps.
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